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ProScan's Preventative Maintenance site visits help prevent small problems from growing into large ones, and allow customer staff to focus on more business-critical daily activities.
Preventative Maintenance health check provides for the periodic onsite visit by a ProScan technician to check inventory, monitor and apply preventive maintenance actions to a customer's critical data collection devices, and, at the customer's paid option, any wireless infrastructure consisting of ProScan devices. This service is especially valuable for large numbers of devices deployed over large, multi-site facilities. |
ProScan recently added a Mobile Helpdesk to its array of technical services. Designed to complement the Service Level Agreement, the purpose of this helpdesk is to provide intelligent technical assistance and support at first and second line levels.
Read more about Mobile Helpdesk
Standard SLA:
ProScan Medallion Service Contracts provide customers with committed response or turnaround times and the ability to lock in repair budgets for the length of the agreement.Read more about Service Contracts
This type of repair is normally well suited to companies with a relatively small number of deployed devices and sufficient spare units, or where the device does not form part of a mission critical system.
Read more about Time and Material Repair
Read more about Flat Rate Repair
ProScan provides warranty repairs to all devices sold in accordance with manufacturer's standards. All repairs are backed by the manufacturer and are completed in South Africa.
Read more about Warranty Repair
Based on customer demand, the Field Service team was formed in October 2007. The team functions as an on-site extension of the ProScan repair centre in Jet Park and consists of technical engineers and dedicated vehicles.
Read more about Field Service
Read more about WLAN Site Assessments