Standard SLA:

ProScan Medallion Service Contracts provide customers with committed response or turnaround times and the ability to lock in repair budgets for the length of the agreement. As is universal for manufacturers, standard warranty covers only defects in materials and workmanship. ProScan Medallion Service Contracts, however, not only provide for defects, but also for wear, and component part failures. Medallion Complete coverage goes one step further, by covering damage occurring in the workplace.

ProScan’s Service Contracts include its standard two day in workshop Silver Medallion contract where ProScan will repair all devices covered by the SLA in a maximum of 18 working hours measured from the time a device arrives at a ProScan Repair Centre. ProScan’s service offering is based on similar offerings from its international vendors, combined with local amendments to fit in with local customer requirements. All the below offerings start from the date the equipment is installed and continues for a three year period.

ProScan offers the following SLA Repair Services:

Standard Silver Medallion SLA Contract:

• All labour and parts
• Cleaning and calibration
• Phone technical support (M-F, 8-5
• Return freight of your repaired unit.
• Incident logging and tracking
• Detailed reports on all logged incidents

Exclusions: The standard contract excludes Spare devices and Damaged and Abused equipment.

Additions: The following additional items can be added to any SLA offered by ProScan:

• Collection Services
• Packaging Material
• Spare Units (can be controlled by ProScan Systems)

Medallion Complete SLA:

The Medallion Complete SLA covers user abuse and damages as per the ProScan Agreement. The medallion complete SLA can also be customised with additional services, such as device collection, packaging material and spare units.

Summary

Dependability

ProScan provides a dependable repair service that customers can count on. When time is critical and devices need to be as productive as possible, for as long as possible, it’s good to know that there’s no more effective method than ProScan service contracts.

Money Savings

Medallion Service Contracts offer customers direct savings when compared to per-incident repair pricing, which is usually a flat rate price, no matter what's actually wrong with the device.

Added Value

It’s good to know that throughout the life of the contract, the price for repairs will be the same—nothing beyond the original contract price for covered problems. When the cost for repairs has been locked in, there are no unbudgeted surprises.

Reputation for Quality

When a customer purchases the best in data collection hardware, they deserve the best in service and support. Understanding the mission-critical nature of data collection, ProScan focuses on delivering high levels of service and support. All repairs are performed by factory-authorised service technicians. Quality repairs prolong the useful life of equipment, reducing the Total Cost of Ownership. ProScan is not only OEM trained to service all its technology partners' equipment, but also provides repair warranties.

Much More than Warranty

As is universal for OEM products, the warranty covers only defects in materials and workmanship. Medallion standard coverage provides not only for defects, wear, but also component failure.