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WLAN Site Assessments

A periodic health check of your WLAN helps confirm that performance and security levels remain as high as expected. Wireless environments shift over time. Even if you have made no changes to the wireless environment, minor changes in the wired network since your last assessment may adversely affect performance of your wireless network. New, unknown or unintended sources of RF interference may enter the cover zone.

ProScan offers WLAN Site Assessments to ensure your wireless network performs the way it was designed – efficient, effective and secure. A periodic Wireless Environment Assessment can help keep it that way. Too many “hiccups” in the system? Suspect a security leak? Your network may need a check up. If your wireless network is not operating at its optimum level of efficiency, you are losing time (and therefore, money) every minute it continues running. Multiply your company’s daily revenues by any factor of deficiency. It’s easy to imagine how much more profitable you could be if your network were healthier.

Assess Your Security Needs

Any hacker with a little determination can break into an unprotected WLAN. Is yours as secure as you think it is? Maybe it’s time for you to establish a wireless security policy with the assistance of ProScan professional advice. Or maybe, because wireless environments do change over time, it’s time to determine whether what was once secure still is. In either case, a Site Security Assessment will give you the peace of mind of knowing what the risks are, and provide a useful diagnosis for action. The most effective and efficient wireless security is designed specifically for your particular environment. ProScan conducts a thorough assessment of your facilities, your hardware and software and your physical surroundings, resulting in a customised starting point for implementing security measures.

 
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Mobile Helpdesk

ProScan recently added a Mobile Helpdesk to its array of technical services. Designed to complement the Service Level Agreement, the purpose of this helpdesk is to provide intelligent technical assistance and support at first and second line levels.

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Service Contracts

Standard SLA:

ProScan Medallion Service Contracts provide customers with committed response or turnaround times and the ability to lock in repair budgets for the length of the agreement.

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Time and Material Repair

This type of repair is normally well suited to companies with a relatively small number of deployed devices and sufficient spare units, or where the device does not form part of a mission critical system.

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Flat Rate Repairs
The Flat Rate Repair plan has been designed to provide fast SLA turn-around times and guarantees at a flat rate per device. For out of warranty devices not covered by a service contract, Flat Rate Repair provides the convenience of one price for repair, no matter what is actually in need of service.

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Warranty Repair

ProScan provides warranty repairs to all devices sold in accordance with manufacturer's standards. All repairs are backed by the manufacturer and are completed in South Africa.

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Field Service

Based on customer demand, the Field Service team was formed in October 2007. The team functions as an on-site extension of the ProScan repair centre in Jet Park and consists of technical engineers and dedicated vehicles.

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Preventative Maintenance

ProScan's Preventative Maintenance site visits help prevent small problems from growing into large ones, and allow customer staff to focus on more business-critical daily activities.

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