Monitor and Manage

Mobile computing and AutoID technologies can offer unprecedented productivity at the front line of business. Because of the benefits they provide, the number of mobile devices in the warehouse and in the field are increasing exponentially. Mobile devices from multiple vendors can be found everywhere in the supply chain from warehouses and distribution centres to retail shop floors. The proactive control, management and maintenance of these devices is key to keeping the total cost of ownership to a minimum and to ensure the on-going success of your mobile computing and AutoID solution.

Key considerations when deploying mobile computing and AutoID technologies:

• Manually managing mobile devices can be expensive and time consuming, resulting in logistical problems in warehouse and in-field environments
• Uniform security policies need to be defined across all devices. If one device is vulnerable, the whole network is compromised.
• Applications can be diagnosed, remedied and updated without having to physically touch the devices.

Using device management tools, ProScan Mobility can manage a multitude of mobile devices and their software applications, eliminating the tedious task of manually updating individual devices and decreasing the risk of theft, failure or loss. The use of wireless LAN and WAN technologies enables the management of devices automatically and instantaneously, while the devices remain productive and in the field.

ProScan provides comprehensive device management tools to allow administrators to remotely diagnose and remedy both applications and device settings, or simply provide assisted guidance for an end-user. The device management tools include: asset management, remote device configuration, remote control, diagnostic capabilities, application updates, firmware updates and device security options that all contribute to reducing mobile device downtime and increasing end-user productivity.

ProScan Mobility Helpdesk

The ProScan Mobility Helpdesk is designed to not only provide technical backup and support, but also provide users with in-depth assistance and understanding of their specific application and environment. Operating 12 hours a day, 5 days a week, the ProScan helpdesk is manned by mobile experts with extensive training and experience in equipment deployment and mobile computing technologies. These first line support personnel are in turn backed by ProScan’s in-house technical department, allowing for immediate escalation of priority calls to ensure rapid resolution of all issues.

ProScan’s services ensure your enterprise is provided with a secure environment, guaranteed configuration, technology and device assurance, without hassles or interruptions to business operations or your mobile work force.